Dutch fixed premium insurer MS Amlin Marine has automated its claims process in collaboration with AI company onmi:us.
Although automation has made inroads into cargo insurance, there has been relatively little progress in other areas of marine insurance.
MS Amlin said the move would cover all its categories of marine insurance and “revolutionise” its claims process.
“Marine insurance is widely regarded as one of the more complex segments of commercial insurance, making this collaboration particularly noteworthy,” said omni:us chief executive Thomas Hauschild.
The omni:us Digital Claims Adjuster is intended to streamline the claims process. It avoids duplication of claims by allowing initial communication from brokers and clients to be handled directly by email.
The system can identify the line of insurance, type and cause of loss and the parties involved. It also advises claims handlers on what action to take.
MS Amlin Marine claims director Daniella De Lint said: “Our goal is to make the claims process as seamless and efficient as possible, and our partnership with omni:us is an important step in that direction.
“Not only have we seen a significant increase in efficiency and accuracy in our claims process, but we have also been able to improve the overall experience for our policyholders.”
The two companies will work together on developing the claims system for other insurance lines.
